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New Customer/New Mortgage FAQ's

New Customer/New Mortgage Information

When are my payments due?

Your payment due date is established when you originated your loan and is stated in your Note. Most Notes state that payment is due by the first day of the month. However, some borrowers have due dates other than the first of the month, so it is a good idea to look at your Note to see which day your payment is due.

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Do you offer any type of automatic payment program?

Our automatic payment program, Electronic Funds Transfer is a free service that will save you money on postage, eliminate the inconvenience of mailing checks and avoid the worry about late charges. Please visit our Electronic Funds Transfer web page for more information concerning this free service.

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How do I sign up for the Electronic Funds Transfer (EFT)?

To sign up for our EFT program, simply complete and mail the EFT insert found in your coupon book, or visit our EFT web page to download the authorization form.

 

After mailing the completed form, please continue to make your payments until you receive a letter confirming when the program will begin.

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I am the new owner of this property. Why am I being billed for the entire year?

Property taxes are assessed against the property, not the person. The Treasurer's Office does not pro-rate taxes between new and prior owners. However, during the closing of a typical real estate transaction, tax amounts are pro-rated between buyer and seller. You may confirm this by reviewing your closing statement.

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I have misplaced my coupon book, or I have not received my new book. Do I still need to make a payment?

Yes! Your payment is always due on the due date specified in your Note. If you do not have a payment coupon, please write your account number on your check and mail your payment to:

 

PNC Mortgage

Attn: Payment Services

P.O. Box 1820

Dayton, OH 45401-1820

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How long will it be before I receive a coupon book?

Normally the coupon book will be mailed within three to four weeks after the closing of your loan. In the meantime, please use the temporary coupons that were provided to you at closing for remitting your payment. You may also write your loan number on the memo line of the check or money order and mail to the address below:

 

PNC Mortgage

Attn: Payment Services

P.O. Box 1820

Dayton, OH 45401-1820

 

It is always a good idea to write your loan number on the memo line of your check or money order regardless if you use a coupon or not.

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Do I have a "grace period"?

Although payments are considered past due if not received by the due date, most Notes provide a period of time after the due date for payments to be received before a late charge is assessed. To avoid the risk of damage to your credit or the assessment of a late charge, it is recommended that every effort be made to ensure your payment is received by the due date.

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Why was my loan transferred from my previous lender to PNC Mortgage?

The sale of mortgage loans is a common practice in the mortgage industry today. Be assured that the transfer of your mortgage loan was not a reflection of your account status with your previous mortgage company. Loans are usually transferred in large groups and are not transferred on an individual basis. We are confident that you will be satisfied with the superior customer service that PNC Mortgage offers to our borrowers.

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My loan was recently transferred to PNC Mortgage from my previous lender. How do I submit my monthly payment?

For your convenience, PNC Mortgage offers a variety of methods for submitting your monthly mortgage payments in additions to the coupon book you will be receiving. If you are interested in reviewing alternate payment options, please return to the home page and access the information under "Review Payment Options".

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How do I make a payment if I have not received or have misplaced my coupon book?

PNC Mortgage accepts payments without coupons. Please write your loan number on your check and mail it to:

 

PNC Mortage

P.O. Box 1820

Dayton, Ohio 45401-1820

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© 2014 The PNC Financial Services Group, Inc. All rights reserved. Bank deposit products and services provided by PNC Bank, National Association, Member FDIC. PNC is a registered service mark of The PNC Financial Services Group, Inc ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of the offer subject to change without notice.

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